Client Success Team Member

  • Location:
  • Salary and Benefits: £26,000
  • Job type: Full Time

Partner Plus Media provides unique, advertising, networking and partnering solutions to thousands of businesses and non-profit organisations in the US, Canada, UK and Europe.

To support our ongoing expansion, we're looking to strengthen our Client success team by appointing an additional team member.

Our cherished client portfolio ranges from community-based businesses to world-renowned brands, including Rolls-Royce, Aston Martin, Bentley, Ferrari, Lamborghini and many more in between.

As a Client success team member, you'll be the main point of contact for your assigned clients, providing support and guidance throughout their whole post-sale journey and helping to steer them towards success with us.

You’ll build robust relationships with people at all levels of business and passionately share our commitment to excellence.

Reporting to the manager of the team, your focus will be on providing a 'best-in-class' client experience by leveraging your exceptional communication and interpersonal skills and an infectious ‘can-do’ attitude.

With your experience in a similar role, perhaps as an account manager, a customer service representative, or even telesales (B2B experience preferred), you’ll already have the necessary skills and expertise to succeed in this dynamic and demanding position, where no two days are the same and the ability think quickly, prioritise and multi-task is key.

Your naturally inquisitive nature will help you to build rapport quickly over the phone, and by email, and you'll thrive off the variety of people and businesses you speak with on a daily basis.

Your primary activities will be to:

  • Promote and ensure a superior experience for our clients, post-sale, with an emphasis on accelerating their time to ROI and ultimately leading to contract renewals/retention.

  • Connect and build relationships with existing clients and act as a trusted advisor, with an eye for fostering high client satisfaction scores.

  • Monitor production schedules to ensure our clients’ expectations and needs are met.

  • Handle incoming client queries and liaise with the relevant department/personnel (if required) to efficiently resolve any issues, escalating where required.

  • Identify and implement opportunities to elevate the client experience and ROI.

  • Assist production and accounts departments by identifying issues that may affect planned production or payment schedules.

You will:

  • Be provided with training and support from day one within the organisation.

  • Have the potential to earn a bonus, once established in the role.

  • Be entitled to 20 days paid leave, rising to 25 days with service, plus bank holidays.

  • Be hard working.

  • Be able to deliver the highest levels of client service.

  • Be able to effectively and efficiently problem solve.

  • Be friendly, highly-professional and able to build and develop strong professional relationships.

Requirements and qualifications:

  • Educated to A-Level or equivalent (preferred).

  • Must be able to work in line with our global client requirements. (Mon-Fri, 2pm-10pm).

  • Experience in client relations, account management, client/customer services or telesales (preferred).

  • Exceptional interpersonal and communication skills, both written and verbal.

  • Experience of using CRM systems (preferred) and good working knowledge of Microsoft Word and Excel (preferred).

  • Hours of work: Monday - Friday
  • Application deadline: