Client Success Team Member
Partner Plus Media is a highly successful, well established publishing company that provides unique, printed and digital marketing, communications, advertising, networking and partnering solutions to thousands of businesses and other organisations in the US, Canada, and Europe.
We're proud to serve a diverse range of clients, from local community businesses and healthcare providers to internationally recognized brands like Aston Martin, Bentley, Lamborghini, the P.G.A., and many others in between.
To support sustained and ongoing expansion, we are looking to add one additional team member to our amazing Client Success Team.
As a Client Success Team member, you'll be the pivotal point of contact for assigned clients, providing support and guidance throughout their whole post-sale journey and helping to steer them towards successful campaigns.
You will build robust relationships with clients at all levels of business and assist in the fostering of mutually beneficial business relationships.
Reporting to the team manager, your focus will be on providing a 'best-in-class' client experience by leveraging your exceptional communication and interpersonal skills and an infectious ‘can-do’ attitude.
With your experience in a similar role, perhaps as an account manager, a customer service representative, or business development executive (B2B experience preferred), you will already have the necessary skills and character to succeed in this dynamic and fast-paced position, where no two days are the same.
Your naturally inquisitive nature and conversational skills will help you to build rapport quickly over the phone, and by email.
Your primary activities will be to:
Promote and ensure a superior experience for our clients from post-sale to production and beyond.
Connect and build relationships with existing clients and act as a trusted advisor, with an eye for fostering high client satisfaction scores.
Monitor production schedules to ensure our clients’ expectations and needs are met.
Handle incoming client queries and liaise with the relevant department/personnel (if required) to efficiently resolve any issues, escalating where required.
Identify and implement opportunities to elevate the client experience and R.O.I.
Assist production and accounts departments by identifying issues that may affect planned production or payment schedules.
Be confident, friendly and professional.
Be able to effectively and efficiently problem solve.
Be able to think quickly, prioritize and multi-task.
Have exceptional interpersonal and communication skills, both written and verbal.
Have an excellent work ethos.
Have the skills and experience to deliver the highest levels of client service.
Have demonstrable experience in client relations, account management, client/customer services or business development.
Have experience of using CRM systems (preferred) and basic working knowledge of Microsoft Word and Excel (preferred).
A fun and friendly working environment.
Regular full time hours - 37.5 hours per week.
Comprehensive initial and on-going paid training.
Genuine career development prospects.
20 days paid leave, rising to 25 days with service, plus bank holidays.
Paid company events.
Free on site parking.
Unlimited free tea and coffee.