Case Study: Hill Funeral Home - Westerville, OH

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The Client

The Hill Funeral Home is family owned and has roots deep in the history of Westerville, Ohio. Hill Funeral Home was formed in 1952 when the late Frank Hill, Sr. acquired the Stockdale Memorial Funeral Home which was founded in the 1890's. Their records go back to that time. As such, they have strong ties with the past history of the community and are proud of the relationships they have built over the decades. This dedication to community involvement is continued by Frank Hill, Jr.

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Client Objectives

  • Our client wanted a multi-functional marketing tool that would help to: 

1) market the funeral home 

2) educate individuals on the topic of pre-need funeral planning and 

3) provide an invaluable resource for the families they serve covering helpful topics relating to pre-need, at need and after care

  • The finished product would need to help promote the idea behind funeral planning, which is simply, that one day a great deal of vital information about you will be needed by your family and anyone whose responsibility it is to assist them. There's no doubt that those who plan ahead are more comfortable knowing not only that their personal wishes will be fulfilled, but also that unnecessary difficulties can be avoided.
  • The client needed to be assured of a professional approach especially when dealing with the local business community and wanted to impress on the virtues of an independent family funeral home with strong local ties.

How we helped

Our sales team recruited a selection of local businesses to fund and be included in the publication. We ensured each business could provide a product or service that would meet the needs of families planning a funeral, be it pre-need or at-need.

Following the existing brand identity and keeping a local, family owned feel, our design and copywriting team set to work to provide 1000 P4 portrait premium ‘coffee table’ style books, complemented by a HTML5 digital version that could be shared to the wider family and be used as a multiplatform marketing tool by the client.

We used a mix of local and stock photos and information taken from the client's website. Added to this we supplied comprehensive industry specific information resulting in a complete resource that will assist families the client serves and help the client to market their funeral home to the local community.

A few words from our client

A few Words From Our Client

"Our advertisers and families are very happy with the results of our Pre-need guide. The checklist is something we have been asked to provide for a long time, and having it in such an attractive, professionally produced format has added to the satisfaction of our families. We are confident they will hold on to them, and utilize the content. Our advertisers are pleased to be able to share copies with their customers as well. The additional content about our facilities and services works well in tandem with the information we are presenting on Facebook and our website.

Tony Smith and Jamie Swindells were excellent to work with and very professional when representing us to our potential advertisers. Forming partnerships with our advertisers has helped to strengthen our community presence. We look forward to continue to distribute this guide in our community to individuals and related businesses."

Mr Frank Hill, President, Hill Funeral Home, Westerville OH

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I have been completely satisfied with my experience with PartnerPlus Media. The quality of the publication produced for us is superb.

We crafted an excellent Family Planning Guide that has been very well received by our community.

This has been a genuinely beneficial connection (partner) with my company.

Mark A. Clarke
Vice President/General Manager/Owner

Henry Funeral Home & Cremation Centre - VA

I am very impressed with the quality of the planning guides. More importantly, the reaction we see from our families when the planning guides are presented is quite amazing. Families are practically overwhelmed, which reflects very positively towards our business. This is truly a high quality product.

I also can not speak highly enough about the staff with Partner Plus Media. From the very beginning, every member I have had contact with has been very polite, personable and professional. Overall, your customer service is outstanding.

We primarily use the planners for pre-need, as this suits our needs the best. The fact that we can provide this product to our families at no cost to us is the "icing on the cake".

Joseph H. Vogel
Ralph J. Wittich-Riley-Freers Funeral Home

Wittich-Riley-Freers Funeral Home - Iowa

"I can't say enough about how pleased we are with Partner Plus Media, and the books that they produced! Although we have only had them in-house for a few months, the response from the local sponsors and the public has been nothing but positive. The books are of the highest quality, and I am very proud to use them for off-site presentations, and to hand to out to Preneed clients. Highly recommend!!"

Charles Miles
Funeral Director
McMillan-Small Funeral Home

McMillan-Small Funeral Home - South Carolina

"We have been very pleased with both the product and the process in dealing with Partner Plus Media. They were very easy to work with and delivered us a beautiful product in a timely manner."

James Funeral Home

James Funeral Home - North Carolina

"Tony Smith and Jamie Swindells were excellent to work with and very professional when representing us to our potential advertisers. Forming partnerships with our advertisers has helped to strengthen our community presence. We look forward to continue to distribute this guide in our community to individuals and related businesses."

Hill Funeral Home

Hill Funeral Home - Ohio

Partner Plus Media has done an extraordinary job in creating a wonderful booklet for our client families . From the initial interaction to the final product we couldn’t be more pleased. The booklets and contents represent our funeral home in a dignified and professional manner. They have been very well received by our families, we are fortunate to be able to offer these to them.

Mark Shea
Shea Funeral Homes

Shea Funeral Homes - Bennington VT

Partner Plus Media exceeded our expectations in both the quality of their service and the quality of their product. Our customer service representatives were patient and responsive to our requests and the magazine itself is a beautiful resource for families that really reflects the pride that we take in our work.

Anthony Hall
Stallings funeral Home

Stallings Funeral Home - Maryland